At tv999, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains in plain terms what personal data tv999 collects from players across Pakistan, why we collect it, how we use it, who we share it with, and the controls you have over your own information. We encourage you to read this document in full.
These cards summarise our core privacy commitments. Full details are in the legal sections below.
All personal data stored by tv999 is protected using industry-standard AES-256 encryption at rest. Payment information is handled through PCI-DSS compliant processors and is never stored directly on tv999 servers.
tv999 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used exclusively to deliver and improve the tv999 service you signed up for.
tv999 only collects data that is genuinely necessary for account management, identity verification, payment processing, responsible gaming, fraud prevention, and customer support. We do not collect data speculatively.
You can access, correct, and — in certain circumstances — request deletion of your personal data at any time by contacting tv999 support. You also control your marketing communication preferences from within your account settings.
tv999 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse platform performance. You can manage non-essential cookie preferences through your browser settings.
tv999 processes personal data in compliance with the data protection requirements imposed by its international gaming license. We cooperate with licensing authorities and law enforcement where legally required to do so.
This Privacy Policy applies to all personal data collected by tv999 through the tv999.vu website, mobile interface, customer support channels, and any promotional activity. By registering an account or continuing to use the tv999 platform, you acknowledge that you have read and understood this policy. This policy should be read alongside the tv999 Terms & Conditions.
tv999 ("we", "us", "our") is the data controller responsible for the personal information collected through the tv999 platform at tv999.vu. As data controller, tv999 determines the purposes and means by which your personal data is processed, and is responsible for ensuring that such processing is carried out in accordance with applicable data protection obligations.
tv999 is operated under an international gaming license. Our data protection practices are aligned with the requirements of our licensing jurisdiction's regulatory framework. All data processing activities by tv999 are conducted for legitimate, specified, and transparent purposes as set out in this policy.
tv999 collects the following categories of personal data, depending on your level of engagement with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Deposit, withdrawal, KYC |
| Technical Data | IP address, device type, browser, operating system, session tokens | Every platform visit |
| Usage Data | Games played, bets placed, session duration, pages visited, feature interactions | Active platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Responsible Gaming Data | Self-imposed limits, cooling-off elections, self-exclusion history | Responsible gaming tool use |
tv999 does not intentionally collect sensitive personal data beyond what is required for identity verification (such as a government-issued ID containing biographical information). Where such data is collected, it is handled with heightened care and restricted access controls.
tv999 collects personal data through the following means:
tv999 processes your personal data for the following specific purposes:
tv999 processes your personal data on the following legal grounds, depending on the specific processing activity:
tv999 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party recipients of your data are required to process it in accordance with applicable data protection law and are prohibited from using it for any purpose beyond that for which it was shared.
tv999 operates under an international gaming license, which means your personal data may be processed by tv999 or its service providers in jurisdictions outside Pakistan. Where such transfers occur, tv999 ensures that appropriate safeguards are in place to protect your data, including contractual protections equivalent to those applicable in tv999's licensing jurisdiction.
By registering a tv999 account and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence. tv999 will not transfer your data to any jurisdiction that does not provide an adequate level of data protection without implementing additional safeguards.
tv999 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, subject to the following minimum retention periods mandated by our licensing and legal obligations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with tv999's data disposal procedures.
tv999 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) on the tv999 platform. The categories of cookies we use are as follows:
You can control non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the tv999 platform. tv999's essential cookies cannot be opted out of while you remain a registered user of the platform.
Most modern browsers allow you to view, block, and delete cookies through the browser's settings or preferences menu. For guidance specific to your browser, refer to its official help documentation. Deleting cookies will log you out of your current tv999 session.
tv999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
While tv999 takes all reasonable measures to secure your data, no system is entirely immune to risk. You play an important role in keeping your account secure — please refer to Section 3 of the tv999 Terms and Conditions for guidance on maintaining the security of your login credentials.
The tv999 platform is strictly intended for individuals who are 21 years of age or older. tv999 does not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not use the tv999 platform or provide any personal data to tv999.
If tv999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly, any associated account will be closed, and any funds deposited will be returned to the originating payment source. If you have reason to believe that a minor has registered with tv999 using your payment details or personal information, please contact our support team immediately so that appropriate action can be taken.
tv999 strongly recommends that adults with children in the household make use of available internet filtering and parental control software to prevent underage access to online gambling content. If you need assistance identifying appropriate tools for Pakistani devices and networks, our support team is happy to help point you in the right direction.
Subject to applicable law and the conditions outlined below, you have the following rights with respect to your personal data held by tv999:
Request a copy of the personal data tv999 holds about you, together with information about how it is being processed.
Request correction of any inaccurate personal data tv999 holds about you, or completion of any incomplete data.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that tv999 restrict processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
Receive a structured, machine-readable copy of the personal data you provided to tv999 for the purposes of transmitting it to another service provider.
Object to processing of your personal data for direct marketing purposes or where processing is based on tv999's legitimate interests and you believe your rights outweigh those interests.
To exercise any of the above rights, please contact the tv999 support team using the details in Section 15. tv999 will respond to all data subject requests within 30 days of receipt. In certain cases — particularly where requests are complex or numerous — tv999 may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Please note that certain rights are subject to limitations under applicable law. In particular, tv999 may be required to retain certain personal data to comply with its legal and regulatory obligations (see Section 8) even where a deletion request is submitted. Where a request cannot be fulfilled, tv999 will explain the reason in writing.
Where you have given your consent during registration or at a later point through your account settings, tv999 may contact you with information about promotions, bonuses, new games, and platform updates via SMS, email, or in-platform notifications.
You can withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to continue using the tv999 platform, and will not affect any processing that was conducted on the basis of consent before it was withdrawn. tv999 will continue to send you essential service communications (such as account security alerts, transaction confirmations, and support responses) regardless of your marketing preference — these are not marketing messages and cannot be opted out of while your account remains active.
tv999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our platform's features. Where changes are material, tv999 will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how tv999 protects your personal data. Your continued use of the tv999 platform following any update to this policy constitutes your acceptance of the revised version.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a complaint about how tv999 handles your personal data, please contact the tv999 Data Protection team through any of the following channels:
tv999 takes all privacy complaints seriously and will respond to your enquiry promptly. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to lodge a complaint with the relevant regulatory authority in our licensing jurisdiction.
This Privacy Policy reflects tv999's genuine commitment to treating your personal data with the care and respect it deserves. We know that trust is earned — not claimed — and we recognise that your trust in tv999 begins with transparency about how we handle your information. If anything in this policy is unclear or you have concerns about your privacy while using tv999, our support team is here to help.
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